- Words: 2771
- Length: 10 Pages
- Topic: Leadership
- Paper #: 37169469
"A central tenet of emotional labor theory is that employees must follow emotional display rules that specify which emotions are appropriate and how those emotions should be expressed to others" (p. 273). This research leads to support for Kongsberg developing training that could teach employees techniques for managing their emotional displays, and management can incorporate emotional display behaviors in goal-setting and performance reviews.
Diefendorff, J., Richard, E., & Croyle, M.